Why Bluestone

We understand that one size doesn't fit all; every customer is different. The way they work, how they get paid and how they manage their money is unique, so we've designed our products and services to be more flexible. We’ve also spent a long time talking to advisors about how they do business so you can be confident when recommending us to your customers. We won’t stop there - we’re passionate about getting things right, so we'll keep a close eye on how we perform and keep in regular contact to make sure things stay on track.

Bluestone Mortgages is part of the Bluestone Group, which was established in 2000 in Australia. The business expanded to the UK in 2009, and having divested the Australian business in 2018, the UK and Ireland now represent Bluestone’s core market.

Bluestone’s lending operations are backed by over £300m funding lines from major shareholder Macquarie Bank, and Australia’s National Australia Bank. 

 

Testimonials

 

We pride ourselves on offering a fantastic service throughout the mortgage application process. Find out how we've helped a range of brokers below:

  • I can honestly say Bluestone Mortgages has helped a large number of my clients. Their great products, criteria and service has meant that when I have a difficult case to place or a customer who is in need of a common sense ... Read more

    I can honestly say Bluestone Mortgages has helped a large number of my clients. Their great products, criteria and service has meant that when I have a difficult case to place or a customer who is in need of a common sense approach, I know that I can trust in Bluestone to help.

    Clayton Shipton, Managing Director, CLS Money

  • I can’t speak highly enough of the team at Bluestone. They use a common sense approach to cases rather than having a ‘computer says no’ mentality which I find lacking in other lenders today. For tricky cases ... Read more

    I can’t speak highly enough of the team at Bluestone. They use a common sense approach to cases rather than having a ‘computer says no’ mentality which I find lacking in other lenders today. For tricky cases that don’t fit a cookie cutter mold Bluestone Mortgages stand out amongst the crowd and I’d always be happy to recommend them.

    David White, Mortgage & Protection Adviser, Simply Investment Ltd

  • I had a case where the client had a number of adverse credit issues, purchasing a property for himself and his 8 children to live in within a short completion deadline. Knowing that the case was complex, the pressure was on to ... Read more

    I had a case where the client had a number of adverse credit issues, purchasing a property for himself and his 8 children to live in within a short completion deadline. Knowing that the case was complex, the pressure was on to get the case completed within a few weeks. Rather than telling the client we couldn't help we took the case on and sent the application to Bluestone Mortgages. Our designated BDM provided a fantastic level of support throughout - always available day and night and she was well and truly part of the customer journey. The client did meet the deadline and is now settled in their new family home. Keep up the good work Bluestone!

    Gindy Mathoon, Mortgage Specialist, Create Finance

  • I have to say from start to finish, Bluestone were outstanding. My client had managed to get himself in a mess financially with missed mortgage payments, secured loan arrears, defaults and unfinished building work. The client had ... Read more

    I have to say from start to finish, Bluestone were outstanding. My client had managed to get himself in a mess financially with missed mortgage payments, secured loan arrears, defaults and unfinished building work. The client had borrowed on credit cards and loans to try and continue the works but this hampered him. Bluestone Mortgages helped me break down the case and find an affordable solution to get the client back on track. Throughout the application process, the SLA’s exceeded expectations and they were always available to speak to. Bluestone Mortgages have changed my clients life by putting him in a much better financial situation going forward and he’s delighted. A big thank you to Bluestone for helping with this case and there will be plenty more going forward!

    Lee Tonks, Mortgage & Protection Adviser, Option Finance

  • We had a client who was purchasing for 2.25 million who didn’t fit with any other lender other than Bluestone Mortgages. However, the amount the clients were purchasing for exceeded the maximum property value stated in ... Read more

    We had a client who was purchasing for 2.25 million who didn’t fit with any other lender other than Bluestone Mortgages. However, the amount the clients were purchasing for exceeded the maximum property value stated in Bluestone’s criteria. Also, the client wanted to use his last 12 months trading accounts and had only been trading for 18 months as he made a loss in the first 6 months We contacted Bluestone, talked through the nature of the case and also made them aware that the property maximum exceeds what's stated in their criteria. They said they will review the case and see if this is something the underwriter may make an exception on. Bluestone then contacted us back not long after and confirmed they were willing to make an exception which we were delighted about. Throughout the whole application we had no issues with the purchase price of the property and the case was dealt with great care and speed. The client has now received his mortgage offer and is delighted with the service. If if was not for Bluestone, the client would not have a mortgage offer. Thanks for the support you constantly provide.

    Rhianna Carlyle, Case Administrator, Create Finance

  • We really can’t thank you all enough for everything you have done. Starting with our amazing BDM who majorly helped us at DIP stage. Moving to the broker support team who took my phone call frantically panicking saying they ... Read more

    We really can’t thank you all enough for everything you have done. Starting with our amazing BDM who majorly helped us at DIP stage. Moving to the broker support team who took my phone call frantically panicking saying they need to complete ASAP!!! We’d been under enormous pressure from the estate agents and the team at Bluestone Mortgages have all been incredible. I had to apologise for calling time and time again each and every day. Thank you for putting up with me!! I want to send a massive thank you to the underwriters for prioritising the case, we honestly really appreciated it. If it wasn’t for everyone involved at your end our clients dream would never have happened. Once again we really can’t thank you all enough. I am so pleased we used Bluestone, I genuinely believe no other lender would have worked so hard or helped us as much as you all have. Thank you for working miracles and making dreams come true.

    Stacey Martin, Mortgage Adviser, Gough Mortgages & Protection

  • Rarely these days do you come across a lender which you can truly label as Specialist, although that is exactly what Bluestone Mortgages are! It is incredibly refreshing when you can find a lender for the “real” world ... Read more

    Rarely these days do you come across a lender which you can truly label as Specialist, although that is exactly what Bluestone Mortgages are! It is incredibly refreshing when you can find a lender for the “real” world who is happy to look at any proposition be it “in policy” or “out of policy” and who deliver the best service SLA’s currently available in this market place with a 48 hour turnaround. To be fair, even if it was 96 hours it would be market leading as most lenders take up to 6 days to acknowledge an email. There are so many USP’s with Bluestone such as FTB/FTL, Top Slicing, up to 4 applicants for affordability purposes, day 1 contractors considered, to name but a few. If you couple this with a dedicated, knowledgeable, reliable and customer centric team, it becomes invaluable. What more could you want?

    Tony Nunn, National Sales Director, Charles Derby Mortgage Bureau

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